Our privacy policy

Your privacy is important to us. See below for details.

Effective date: 26 August 2025

At Twill Interiors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when interacting with us.

Information We Collect

We may collect personal information that you provide directly, including:

  • Your name and contact details (email, phone number, address)
  • Enquiries and messages you send us
  • Information provided when signing up to newsletters or updates
  • Any other details you choose to share when engaging with our services

We may also collect non-personal information, such as website usage data, to help improve our services and website performance.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Provide interior design and related services
  • Send updates, news, and promotional material (if you’ve opted in)
  • Improve our website, services, and client experience
  • Comply with any legal obligations

Sharing Your Information

We will not sell or rent your personal information. We may share it with trusted third-party providers who help us deliver our services (such as email systems or website hosts). These providers are required to keep your information secure.

Storing and Protecting Your Data

We take reasonable steps to keep your personal information safe from loss, unauthorised access, or disclosure. However, no method of online transmission is 100% secure.

Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Withdraw consent to marketing communications

To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or update your personal information, you can reach us at:

Email
hello@twill.co.nz

Phone
+64 21 223 7946

Office
255 Papamoa Beach Road, Tauranga 3118, New Zealand

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